Best On Hawaii Activity Cancellation and Refund Policy
Our cancellation policy applies to all activities unless otherwise stated
Best On Hawaii Cancellation Policy
- In the event of a customer initiated cancellation all refunds are subject to a 10% service charge. No Exceptions.
- Cancellations must be made 3 days before the date of the activity to receive a refund.
- Cancellations of activities for groups of 5 or more must be made 7 days prior to receive a refund.
- Cancellations made within 24 hours or the day of the activity will be charged the full value of the activity and NO REFUND will be issued.
- No Shows will be charged the full value of the activity and NO REFUND will be issued.
Cancellations & Refunds Due To Bad Weather
- Tour Operator: If the tour operator cancels AND can't accommodate you on another day, you will be issued a refund.
- Bad Weather: If the tour operator cancels due to bad weather AND can't accommodate you on another day, you will be issued a refund.
- Cruise Ship Itinerary Changes: If your cruise ship changes itinerary and prevents you from participating in your excursion you will be issued a refund.
NO REFUND WILL BE GIVEN FOR THE FOLLOWING REASONS
- No Shows: If you, or a member of your party, does not show up for your activity you will be responsible for the full amount.
- Showing Up Late: If you, or a member of your party, show up late and are not able to participate you will still be responsible for the full amount of the activity.
- Failure To Bring Confirmation: We email all activity reservation confirmations to the email address you provide us at the time of reservation. The confirmation contains all the important details and instructions about your activity reservation. It is your responsibility to make sure that you received the activity confirmation as well as to bring it with you as proof of reservation. No refund will be given for any cancellations or no-shows as a result of you failing to follow the instructions on the confirmation.
- Unsatisfactory Activity Experience: If you experience any issues with the quality of your activity, please address them immediately with your activity operator. Voice your concerns and complaints with the person in charge of the activity in order to reach an amicable solution that day. Do not wait until you return from your vacation. If you feel you deserve a partial or full refund it is imperative you make this known the same day of your activity.